The supply of local cleaners in our area is non-existent and so this aspect of the offering doesn't apply. Slow to get support due to time difference. You cannot assign 2 cleaners to bigger jobs. Notifications have occasionally not come through. There have been several glitches (eg 2 jobs planned for the 1 stay) along the way. We like the graphic calendar showing jobs and the assigned cleaners. Need to say, we no longer use Turnoverbnb. We are only thankful this happened in our off season. Overall very dissappointed that we signed up, trained cleaners to use the system.and then without warning subscription service was introduced with little notice. If you have over 100 properties they will look after you, but if you are a small operator then nothing. Further this this, after using the Turnoverbnb for nearly 1 year, they have decided to charge a hefty subscription fee for each property. Great concept but not very sophisticated.
At the moment, it does what it needs to do, and that's all we can ask for. We only use the software to keep track of the incoming reservations, so we don't use all the other features a whole lot.
love how easy it is to set up -really helps manage our properties -while we use a separate CRM for our cleaning team, it does offer great features for those solo cleaners (checklists/ability to add notes/pictures) billing, etc CONS They heard why I was trying to use the product and actually made a great suggestion on how to use it. One of the main reasons I decided to go with this product, was because the customer service call I had was very informative. Once a property gets booked, we get the notification, we add it to our CRM, and my team knows what to do. Really like how this product has worked, again, it is used mainly to keep track of incoming reservations without having too many interactions with the management company. While our company has a CRM we use for our residential clients, it doesn't have an open API where we could integrate the BNB calendar. That company needed a team that would not miss cleanings due to not being able to keep up with the excel updates. The reason I'm using TurnoverBNB is because I'm working with a BNB management company.
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